COURSES OFFERED:
Rule 31 Civil and Family Mediation Training
Specially Trained in Domestic Violence for Rule 31 Mediators
Advanced Training
All courses are approved by the Tennessee Supreme Court
Alternative Dispute Resolution Commission
Jean Munroe first discovered mediation in 1991 when she trained with Zena Zumeta and Carl Schneider. She has had a passion for mediation ever since and was one of the founding members of Knoxville Bar Association Mediation Services, now Community Mediation Center. Ms. Munroe has trained hundreds of both community and Rule 31 mediators over the past 20 years, as well as specialty trainings for various groups.
Whether you are seeking to become a mediator or are thinking about mediation training for your employees or organization, Jean Munroe can provide the training you need.
The skills covered in mediation training are translatable into other areas. We have trained attorneys, physicians, nurses, teachers, human resources personnel, engineers, psychologists, family therapists, managers, business owners, ministers and many others. Many people say that it has changed the way they handle conflict in all areas of their lives.
Some of the topics we cover are:
1. Unmet needs. We explore human needs and how to identify unmet needs. Our legal system is based on logic. Most people make each decision emotionally and then find a rational reason to support the decision. By zeroing in on the unmet needs, we can bypass a lot of useless accusations and assumptions and efficiently resolve the conflict, often to both person's satisfaction.
2. Neurolinguistics. Everyone has a preferred system for accessing information. Body language and use of words can help us identify a person's preferred way of accessing the world and by using that person's system we can establish rapport. Once trust is established, we can move people toward resolution.
3. Unmet expectations and world views. By being able to identify unmet expectations, including values and beliefs, we can help people to adjust their expectations and to focus on the real problem rather than the surface problem. By translating for the parties what each one's expectations are, we can reduce anger and judgments.
4. Personality types. You may be familiar with Myer-Briggs. We use the Keirsey Personality Sorter which is a shortcut way of identifying personality types. This is another tool to understand individuals and relate to them in a style that is comfortable to them ands overlaps somewhat with neurolinguistics.
5. Communication tools. We will learn the right way and the wrong way to ask questions, how to validate, clarify, probe, shift perspectives, help people speak from their own need rather than blaming, and other tools. Using these tools breaks down barriers to communication, validates people, and moves them from accusations to problem-solving.
6. Ethics. We explore our duty to ensure self-determination, confidentiality and neutrality.
CROSS TRAINING NOW AVAILABLE. If you have already qualified as a RULE 31 Civil Mediator and wish to become a Family Mediator, you only have to take the last 30 hours of the family classes. Please note that there are different education requirements to become a Family Mediator. See RULE 31 for details. To cross over from Family to Civil, you only need to take the last 16 hours of the civil classes. Please call 865-637-3223 if you have any questions or email me at jeanmunroe@yahoo.com.
